Ojarh

How do I pay for my order?

You have two options , either you pay through offline to the Seller's account or you pay through to Ojarh.com’s account if the Seller accepted you should do so.

How do I become freelance Agent?

It’s easy, do the registration include all your personal information upload your passport photo , upload your Valid ID (if any) you will receive notice of approval within 48hrs with your Agency Code to your email address. And you are all set .

How does Seller know how to add his location of business?

Simple, in the Seller Dashboard add category of your product , add State where your business is located finally add Market name where your store is located if you are in an organized Market

Otherwise you add ‘Other Areas’ meaning your store is located on the street,plazas, industrial layout, Estate, malls, other commercial facilities .

How to deliver my order?

Your order will be delivered by fast and convenient shipping method and condition you
agreed with the seller.

Why do I see different prices for the same product?

ojarh is your trusted online marketplace that supports Nigerian entrepreneurs and we have
many different sellers competing for business. Therefore, you may see the same product
offered by different sellers at different prices. We believe that by supporting these
'third-party' sellers, we can offer you a wider product selection, more choice, increased
convenience, and better pricing.

How to leave feedback about the seller or report illegal activity on ojarh site?

If you want to leave feedback concerning your buying experience on Ojarh, click on Leave
feedback button available within each advert on our website. Provide a detailed feedback
about the seller and note that your feedback will be visible for all ojarh users.
You can also Report on illegal/fraudulent activity if you find something suspicious about
the seller or his advert. Your feedback will be immediately redirected to ojarh i support
managers and we will block the seller if he proves to be a scammer.

What are Premium Services?

Premium services are specifically designed tools for the sellers which help to promote the
items more, to sell all the goods much faster and get even more clients

How to post an advert on ojarh

Posting ads on ojarh is easy and fast, just take the following steps to proceed:
1. Click on SELL
2. Complete all the information about your item such as title , category , region , description ,
price and add photos (at least three photos needed for cars and phones).
3. After filling out the required fields, click on “ Post ” button.
4. Once you post your ad, you will be immediately redirected to our registration page (if you are
not a registered user). You will have to fill out all the required fields and click on ‘Register’
button at the bottom of the page.
5. Your advert will be published shortly once moderation process is completed.
6. Once your advert is live, you will receive a notification email.
7. Be ready to receive numerous incoming calls from your potential buyers. Good luck with your
sales!

How do I contact the Support Team?

ojarh currently offers the following channels to contact support:
1. Chat
2. Email
3. Chat
Chat is the fastest way to get a response from ojarh.com and we can resolve most
questions with a quick conversation.
To start a chat with one of our support agents from ojarh app or website: Click
Support Team icon
4. Click Send a message
5. Type a text of your request/question

Note: To better assist you with any troubleshooting, it's important for us to know as many
details of the issue as possible.
Email
For questions that are not urgent, we recommend submitting an email via info@ojarh.com
*Grab a screenshot of your issue
Attaching relevant screenshots to any support requests allows ojarh support to solve your
problem faster. Always be prepared to include or have screenshots ready that show your
issue clearly.
Do you provide phone support?
ojarh has found that we are able to assist customers in a more efficient manner through
chat and email. These methods for support also help us keep detailed records about your
request.
Note : If you need phone support for Premium Service enquiry, you could always request a
call back with Manager's call button in your Profile.

What does “Other Areas” In Category mean in a state?

It is location of sellers in areas like malls, Estate, industrial,layout, and plazas etc Within the state other than organized markets.

How do sellers include their market name or product category if they cannot find it on the marketplace?

They need to send email , chat , or call our customer care to include it.

How do I set up a store as a seller?

First, you read the terms and conditions , you follow the instructions on how to set up the
store and do it yourself or you seek the help of our customer care or our agents.
Without fee.

Why Did My advert decline?

There are several reasons why your ad can be placed declined by our moderators:
1. 1. You tried to post several items within one ad. It is not allowed to do that. Each item for
sale must be posted separately, one ad - one product. Please follow this simple rule so that
your ad is activated shortly.
1. 2. Pictures you've uploaded contain contact numbers. We do not allow posting this kind of
photos. Please add pics which don't have any phone numbers for your ads to go active on
ojarh.com
1. 3. There are certain restrictions concerning prices users might set. Please, input an
appropriate price for your advert to be approved. If the price is not relevant, it may be
declined. Make sure to carry out some investigation of a market value of an item you intend
to sell.

NEWSLETTER